NCINGA has been contracted by GovTech Sri Lanka to design and develop the country’s first AI enabled national information platform, serving the trilingual Government Information Centre (GIC). This centralised digital platform will establish a single, authoritative source of truth for government information, easing and simplifying how Sri Lankan citizens navigate queries on public services. The GIC is one of several AI driven initiatives launched under Sri Lanka’s new Institutional Framework for the Governance and Execution of the Digital Economy Roadmap.
Sri Lanka is progressing in its digitalisation initiatives by building centralised public digital infrastructure to make government information easily accessible to all citizens. Digital inclusivity is a key tenet of this cloud-based platform’s architecture, fostering higher citizen engagement by addressing differences in ability and language preferences. Citizens can engage with government services faster through trilingual agentic AI chat and voice bots. A dedicated hotline with AI-assisted responses will also be provided for citizens who prefer this option or are unable to use the chatbot.
As a part of this project, NCINGA will implement a robust content management system integrated with an intelligent AI assistant to provide citizens with instant and accurate guidance on essential government services. Open Application Programming Interfaces (APIs) and an extensible architecture would enable secure integration with existing government systems and long-term scalability for future services. As security is a cornerstone of the national information platform, its architecture has proactive AI guardrails to prevent the dissemination of harmful and inaccurate content. All AI-generated responses are vetted against the official context store and conversations are monitored for high quality, relevant responses.
Commenting on this initiative, Chathura Peiris, Chief Technology Officer from NCINGA said: “From our inception, we have been an integral part of Sri Lanka’s digital transformation journey. We are honoured to architect and deploy the country’s first AI powered national information platform, a forward-looking initiative that aims to improve digital service provision for all Sri Lankans and minimise occurrences where citizens are at a loss when accessing government services. This project also resonates with our purpose of engineering for humanity, using technology for the public good. Our purpose, along with our expertise in a wide range of technologies, such as data and AI, cybersecurity, multi-cloud, and enterprise application solutions, informs our approach to this project. We want to deliver a platform that prioritises usability, transparency, and sustainability by enforcing strict service delivery standards.”